Joyce Noeltner

8173 South 2420 West, West Jordan, UT 84088

(801) 913 - 6695            jnoeltne@yahoo.com

Skill Set
Operating Systems Microsoft Windows NT Server & Workstation 3.51, 4.0 and 2000, DOS versions 3 through 6, Windows for Workgroups 3.x, Windows 95 and 98. Novell NetWare 2.15, 3.x, 4.x and 5.x. Some experience with Sun’s Solaris 7 & 8 and Linux (Red Hat 6.x & 7.2 and Caldera’s OpenLinux 2.3).
Hardware IBM PC compatible desktops & laptops by various vendors including but not limited to: IBM, Compaq, AST, HP, Dell, Toshiba and generic. Computer peripherals including dot matrix printers (Epson), laser printers (HP and Lexmark), internal and external modems, network cards (Ethernet, token ring and Twin-Axe), network hubs and switches, digital scanners, digitizing tablets, SCSI cards (Adaptec and HP NetRaid) including configuring RAID. Some experience configuring Cisco Switches and Routers.
Software Microsoft Office (95 through 2000) including Visio, Exchange Server 4.0 & 5.5 and Proxy Server 2.0 administration; Lotus cc:Mail, Office Millennium and Notes; Corel’s WordPerfect and Paradox; Symantec’s Norton’s Utilities, Ghost, AntiVirus and PC Anywhere; Network Associate’s McAfee AntiVirus; Ipswitch What’s Up Gold 4; HP Openview Network Node Manager 6 and JetAdmin; Novell BorderManager 2.0 & 3.5. Various TCP/IP utilities: ftp, telnet, ping, trace route, whois, netstat, nbtstat, nslookup & snmp.
Certifications Novell CNE3 (4/1996), CNE4 (12/1998) and CNE5 (2/2000). Three tests from a Master CNE. Microsoft MCSE - Windows NT 4 server (12/2000), MCP - Proxy Server 2.0 (8/2000) and MCP Exchange 5.5 (12/2000). Future studies include MCSE - Windows 2000 and RedHat Certified Engineer.

Employment History:

Edu-Tek, Inc.
Engineer

Normal, IL

7/2000 to 2/2001

  • Monitored remote customer internet connections & hardware via Ipswitch What’s Up Gold 4 on a Windows NT 4 server and HP’s Openview Network Node Manager 6 on a Sun Ultra Sparc 5 running Solaris 7. Contacted customer when monitoring equipment reported outages to help track down source of the problem and/or recommend fix.

  • Troubleshot and fixed network and/or server (NT or NetWare) problems for customers.

  • Researched technical issues for customers and made recommendations.

  • Maintained a Windows 2000 Active Directory for local file and print services and Linux servers for web, email and dns.

 

ManPower for State Farm Insurance

Client/Server Test Center: Envirn. Tech.

Bloomington, IL

8/1998 to 3/2000
  • Consulted with projects (between 17 to 23 concurrently) to define the equipment necessary for project testing.
  • Installed & configured servers (Windows NT & NetWare 4.11) and workstations (desktops & laptops; Windows 95 & NT) for project testing in accordance to published corporate standards if available and/or to project specifications. Server configuration included: installing hardware (network cards, memory, RAID adapters, etc), installing server operating system and standard software. Workstation configuration included: swapping network and/or video cards (if necessary), installing operating system and standard software.
  • Acquired, set up and documented equipment used for project testing. Upon completion of each project, returned project’s equipment to inventory and updated inventory documentation.
  • Provided technical advice on network environment issues when uncertainties arose due to the complexity of the heterogeneous environment. Network environment included multiple master NT domains and a very large Novell Directory Services tree.

 

ManPower for Sigma/Aldrich Chemical Company

PC Support Technician

St. Louis, MO

9/1997 to 4/1998

  • Migrated users from 386 computers running Windows 3.x to Pentium based computers running Windows 95 or NT 4 workstation.

  • Used Ghost to create standard workstation images.

  • Supported users in a mixed environment of NetWare 3.12 servers and Windows NT 3.51 and 4.0 servers.

  • Documented current server backup & restore procedures.

 

ManPower for Van de Kamp's Frozen Foods, Inc.

NT Administration & PC Support - Part Time

St. Louis, MO

8/1996 to 8/1997

  • Upgraded workstations from Windows 3.x to Windows 95, added memory to workstation if necessary.

  • Windows NT 4.0 Server & Exchange 4.0 administration for 70+ users.

 

GE Capital ITS (formerly AmeriData)

Night Operations - Part Time

St. Louis, MO

3/1996 to 7/1997

  • Observed nightly tape backup.

  • Monitored nightly accounting aging process. Process used in-house created accounting programs (see 'AmeriData' entry). Troubleshot and resolved problems if possible, otherwise escalated to main administrator.

 

AeroTek for Master Card

PC Support Technician

St. Louis, MO

2/1996 to 8/1996

  • Migrated user workstations from Windows 3.1 to Windows NT 3.51.

 

Fleischmann's Yeast

Network Administrator

St. Louis, MO

8/1994 to 11/1995

  • Administered a NetWare 3.12 server with approximately 150 local and remote clients running Dos & Windows 3.1.

  • Added network cards to user workstations.

  • Upgraded workstation hard drives to large drives.

 

AmeriData (formerly Forsythe Computers)

DP Coordinator

St. Louis, MO

5/1990 to 8/1994

  • Created ad-hoc reports from in-house written accounting applications.

  • Acted as backup administrator to a network consisting of 17 NetWare 3.11 & 4.10 servers across 7 states with approximately 300 users running Dos & OS/2 2.1.

 

Education

University of Missouri

Rolla, MO

Graduated: 5/1989
Bachelor of Science - Computer Science